Extraordinary Business

In recent weeks we have heard announcements regarding the airline industry. It's been everything from charging extra for baggage, going out of business, flight delays, repair issues that led to flight delays, etc. My question to you is how has it affected your travel by flight?

Airlines are not known for their service record or reliability (at least not in a positive light.) Do you avoid air travel? What should the airline industry do to improve service?

Labels: airlines, customer loyalty, customer service, FAA, flight delays, flying, Leadership, Strategy, transportation